FAQ

Frequently Asked Questions

We're here to make your shopping experience simple and worry-free. Browse our most frequently asked questions below, and if you need anything else, we're just a message away.

Are the towels machine washable?

Yes! Our hooded towels are machine washable. We recommend washing them on a gentle cycle with cold water and tumble drying on low heat to help keep them soft and cozy.

What age are the towels suitable for?

Our hooded towels are designed for babies and toddlers. Please refer to the product page for exact sizing recommendations before placing your order.

How long does shipping take?

Orders are processed within 1–3 business days. Shipping times vary depending on your location, but most orders arrive within 5–10 business days. You'll receive tracking information as soon as your order ships.

What is your return policy?

If you're not completely satisfied with your purchase, please contact us within our return window. We'll work with you to find the best solution. For full details, please visit our Refund Policy.

How can I contact Vougely?

You can reach us anytime at hello@vougely.com. We typically respond within 24–48 business hours.